Luke Standen

Luke’s experience includes advising:

• A big four bank on its material business process outsourcing arrangements with Genpact and Concentrix, including for various inbound and outbound contact centre BPO services across a range of different business lines. 

• A big four bank on restructuring its outsourced IT services, including contract termination, asset transfer, support model redesign and service insourcing or re-procurement. 

• A big four bank on strategic data and privacy matters, including advising on complex data use cases, strategic alliances and data commercialization transactions. 

• A big four bank in relation to its novel and market leading mobile based, payment acceptance solution. 

• A key stakeholder in Australia's capital markets on the implementation of its core system replacement as well as other strategic and complex projects. 

• A global insurer on its global strategic IT outsourcing and transformation program with Accenture to provide standardised IT services in Asia Pacific, UK, EU and North America. 

• Transport for NSW on its bus services contracts for the delivery of bus services across NSW, including the pioneering rollout of zero-emission electric buses and smart charging infrastructure in Sydney. 

• The Government of the Republic of Marshall Islands (RMI) on the World Bank funded Digital RMI Project, including telecoms law reform, operator privatization and new network infrastructure deployment. 

• Telstra on a ‘first of its kind’ proposed network sharing deal with TPG, which, if approved by the ACCC, would have marked the first Multi-Operator Core Network sharing arrangement in Australia.  

• A Big Four Bank on procuring SD-WAN deployment, including fibre from TPG Telecom and Aussie Broadband, data centre services from NextDC and Your DC, and hardware from Cisco, F5 Networks and Telstra. 

• A Big Four Bank on resolving several multi-million dollar IT disputes, including issues with its payments network infrastructure, project delivery and software licensing. 

• An Australian airline on the partial termination and parallel re-procurement of its telecommunications and SD-WAN network transformation program and network managed services outsourcing arrangements.